Policy · Moonbeamtoys
Shipping Policy
At Moonbeamtoys, we aim to provide clear and reliable information about our shipping practices.
At a glance
Overview & Regions Served
We proudly serve customers across the United States and selected international locations.
Details
How shipping works
01
Processing Time
Orders are typically processed within 1 to 3 business days from confirmation, excluding weekends and public holidays.
02
Shipping Methods & Carriers
We offer various shipping options, including standard and expedited services through trusted carriers.
03
Estimated Delivery Time
Delivery times vary by shipping method: standard shipping generally takes 5–10 business days, while expedited shipping typically arrives within 2–3 business days.
04
Shipping Costs
Shipping fees are calculated at checkout based on your chosen method and delivery location.
05
Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor your shipment’s status online.
06
Delays, Lost, or Damaged Shipments
If you experience delays, or if your shipment is lost or damaged, please contact our shipping team. They are available Monday through Saturday from 8:00 AM to 5:00 PM and respond within 24 business hours. We are closed on Sundays and public holidays.
07
Address Changes
Once an order is placed, we cannot modify the shipping address. Please ensure all details are correct before submitting your order.