Policy · Moonbeamtoys
Cancellation Policy
At Moonbeamtoys, we understand that plans can change, and you may need to cancel your order. This policy outlines the process for cancellation and what to do if your order has already been shipped.
At a glance
Overview
This cancellation policy applies to all orders placed at Moonbeamtoys. Customers have the right to cancel their orders under specific conditions outlined here.
Details
How cancellation works
01
Cancellation Window
Customers can cancel their orders within 2 hours of placing them. The cancellation period starts once the order confirmation email is received.
02
How to Cancel an Order
To cancel your order, please follow these steps:
1. Email support@moonbeamtoys.shop.
2. Include your order number.
3. Provide the email address used for the order.
4. Optionally, state your reason for cancellation.
03
Post-Shipment Cancellations
If your order has already shipped, please refer to our Return Policy for further instructions, as cancellation cannot be processed at this stage.
04
Refund After Cancellation
Refunds will be processed according to our Refund Policy and credited back to your original payment method. Approved refunds typically arrive within 5–10 business days after we receive the returned item.
05
Cancellation Fees
No cancellation fees apply for orders at Moonbeamtoys.
06
Order Modifications
You may request changes to your order details, such as shipping address or item quantities, prior to shipment. Support will respond to modification requests within 24 business hours.