Frequently Asked Questions

Here you can find answers to common questions about shopping at Moonbeamtoys.

Orders & Checkout

You can cancel your order within 24 hours of placing it by contacting our support team.

Yes, you can modify your order details within 12 hours after it has been placed.

Once your order is confirmed, we cannot change the billing address.

To initiate a return, please refer to our Return Policy for detailed instructions.

You can return items within 30 days of delivery if they are defective or damaged.

Refunds are processed after we receive and inspect the returned item.

We ship orders from various locations, primarily from the United States.

Orders are typically processed within 1 to 3 days after we confirm payment.

Shipping times generally range from 5 to 20 business days within the United States, depending on the shipping method chosen.

We accept payments through major credit cards and PayPal.

All transactions are processed in USD.

Email: support@moonbeamtoys.shop
Address: 1500 Lynne Renee Ct, Modesto, CA 95358, USA